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Terms of Sale
You may return any online purchase to us within 30 days of receiving it.
Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable.
*** Please note that sales of clearance items and custom made-to-order items are final.
To ensure that your return is processed accurately please call us first at 910-762-3345
A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.
***Please note that returns made without a Return Merchandise Authorization, Return Merchandise Authorization number on the shipping label on the box and not in the original box will not be accepted.
All merchandise must be in the original packaging
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.
All shipping charges on purchases and returns are non refundable.
Please note that installed products with cut wires or loose crystal will be subject to a $100 fee.
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